In this Article you will find AccuScan Frequently asked Questions and/or Troubleshooting
AccuScan will not launch
- Verify Scan Path
32-bit machine: C:\Program Files\AccuSystems\AccuScan\AccuScan.exe
64-bit machine: C:\Program Files (x86)\AccuSystems\AccuScan\AccuScan.exe
- Verify AccuScan will launch from the C: Drive
- Verify you are using IE, AccuScan will not run in Citrix or Chrome
- If you have a new scanner make sure Twain drivers have been installed and are 1.9 Twain Compliant (ISIS) or Kofax will not work)
- Verify AccuSystem is a trusted Web site
- Is there a pop-up blocker on
- Check Anti Virus / IE Blocked (Bank IT to Verify)
- Is Port #1433 being Blocked (Bank IT to Verify)
Newly Scanned image is not showing in AccuScan
- Check scan blank page threshold, make sure there is a decimal (default is .6%)
- Verify Twain drivers are installed (1.9 Compliant)
- Clear the Cashe
Scanner errors
Access to the path: C\ProgramData\AccuSystems\AccuScan\configure is denied
or
Error writing Config File. Object reverence not set up to an instance of an object
- Both Errors need to be verified by the Bank IT department that users have read/write permission in the following folder; C:\ProgramData\AccuSystems\AccuScan
How can I convert a TIF document to PDF?
- From customers page select the Edit icon from an existing TIF document
- Select the Convert icon - this will convert an existing Tif document to PDF format
- Click the Refresh icon to Refresh the screen and view the document on the customer's page
How do I change the color setting on a Fujitsu Scanner
- Launch AccuScan
- Select Scanner from the top menu bar
- Select Profile
- Select the Current setting Drop Down and select color setting
- Select Close
For additional settings, Click on the Double Blue Arrows
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