Application workflow process

In this article learn How To:

  • Take Actions
  • Convert an Application to a Booked Loan
  • Renewal Application


Actions and Workflows are unique to your institution. Contact your System Administrator with any question you may have specific to you action lists.

Take Action

There are three action groups in AccuAccount: Lender, Analyst & Approver. Based on your user security level, you will see a list of actions available to you, which may be in one or more of these groups.

When actions are taken the following items may occur:

    • Electronic application history is automatically created or updated throughout the entire application lifecycle
    • Multiple timers can be active at any point during the application. A timer may be stopped, started or reset
    • Assigned Lender Added or Changed
    • Assigned Analyst Added or Changed
    • Assigned Approver Added or Changed
    • Decline Reason Added
    • Pre Closing Conditions Added or Changed
    • Post Closing Conditions Added or Changed
    • Application Status Added or Changed
    • Analysis Status Added or Changed
    • Approval Status Added or Changed
    • Automatic email notifications created and sent to one or more individuals or groups


  1. To take an Action, Simply Click Take Action in the application header, page will refresh and there will be an action button and a description of the action.
  2. Click the action button for the desired action. Depending upon the various parameters defined for the action, you may assign a lender, analyst or approver and enter pre or post closing conditions using the drop down menu. Any action allows for comments to be added. These comments become part of the application history and will transfer to the application snapshot when created.
  3. Select Next. Page will refresh and take you back to the customer.


There are three action groups in AccuAccount: Lender, Analyst & Approver. Based on your user security level, you will see a list of actions available to you, which may be in one or more of these groups.

How to Convert an Application to a Booked Loan

After an application has been approved, it will be listed in the “Approved Applications to be Booked” dashboard panel.  (Items appear in this panel when the current “Application Status” has an “Approved Status” of “Yes”.)
Once the loan has been closed and funded, it can be converted to a booked loan and will then begin synchronizing with the core data processing.
On the dashboard page, activate the “Approved Applications to be Booked” panel. 


Prior to converting an application to a booked loan (or before the first nightly data update), it is important to match the collateral sequence number(s) in AccuAccount to the collateral sequence number in the core system.  If the collateral sequence numbers do not match, take the following steps

If the collateral sequence numbers do not match, take the following steps from the customers page.

  1. Select the Edit link next to the Collateral number
  2. Select the Change Collateral Number link
  3. Enter the collateral sequence number that matches the corresponding sequence number for that collateral on the core system
  4. Select Update
  5. Select Return to Customer

The Collateral addenda will now sync with the core system in the nightly update. 


If the collateral sequence is not changed prior to the nightly update, Duplicate collateral addenda will be created.  To resolve duplicate collaterals, delete the imported addenda (with no images) and follow steps 1 through 3.  They will then sync during the next nightly update.


To convert an application 

If a loan has been booked within the last 30 days, it will be displayed in the "Approved Applications to be Booked Panel"  on the dashboard screen 

Begin from the Dashboard panel "Approved Applications to be Booked" Select on the Application Number link.  This will launch the "Convert Application to Booked Loan" window 

Step 1: Select the Loan Status

  1. Select the Loans Status from the drop down menu (Active, New, etc.)
  2. Designate whether you want to track Exceptions for the loan
  3. If you set the exception tracking flag differently than the default setting, do you want to lock the flag from being updated  in the nightly core processing? 

Step 2: Determine the Loan Number
You are given two options:

  1. If the loan is not yet in AccuAccount, select “Convert to a new Booked Loan” and enter the correct loan number.
  2. If the loan has already been imported into AccuAccount, choose the “Select an existing, active Booked Loan to convert to” option.  Loans booked within the last 30 days will be displayed in red. 
    Applications can only be converted to loans of the same type.  Loans with a different loan type will not have the radio button available for conversion.
  3. Select the appropriate radio button based on your situation
  4. Select Next
  5. You will be asked to confirm the application conversion, Select Next to confirm

The application header will be converted to a loan leader, and the loan will begin updating with the next nightly update. The application history will still be available in the "View Application History" link

Renewal Application

In the event you have an existing loan that has a renewal application (where the loan number will not be changed).

  1. Select existing loan
  2. Select the Edit icon next to the loan number
  3. Verify that you are on the Loan Tab and scroll to the bottom of the page. Select Renewal Application
  4. You will be prompted to confirm that you are converting the loan into an application. Click Update
  5. You can Add or Edit information for the Application, Collateral, Lender, Terms etc. You will be required to Enter a Requested Amount.
  6. Select Update
  7. Once information is complete, Select the Return to Customer Link


When converting an existing loan to an application, default timers are not initiated. It is recommended to build a "Renewal Application" workflow action to start all default timers.

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