Known Issues in AccuAccount v13.0.36.0 - v13.0.36.10

Known issues reported to our development team and OnTime* ticket numbers:

  • (#1739 - Fixed in v13.0.36.1) When selecting an Audit name or building a new Audit, an error occurs. A hot fixed upgrade package (v13.0.36.1) is available.
  • (#1741 - Fixed in v15.1) When performing an Existing Document Search, if customer information is input in the search screen and then an account document is selected, you will be taken to the correct customer page but it defaults to the first loan that the customer has.  The first loan may not be the loan that the existing document belongs to.
  • (#1768 - Fixed in v13.0.36.2)  The bottom barcode of the Document Cover Sheets are bringing the customer barcode instead of the document barcode when selecting AccuCapture barcodes to be printed.
  • (#1774 - Fixed in v15.1) Users with Reader permissions are unable to email documents from the customer page. 
  • (#1783 - Fixed in v13.0.36.2Users are unable to delete Account or Collateral records.  An error occurs. 
  • (#1784 - Fixed in v15.1) Users are unable to remove a Reminder Date from a Task Exception on the customer page.  
  • (#1785 - Fixed in v15.1) Accounts that are assigned to a restricted branch through Branch Security can still be viewed from the Teller View.
  • (#1786 - Fixed in v15.1) Credit Exception Filters are considering closed loans' balances.  Only active loans should be taken into account when applying the Credit Exception Filters.
  • (#1789 - Fixed in v15.1) Documents are set to N/A when building a new document through the Edit Tab function if the document tab's original default status is N/A.
  • (#1790 - Fixed in v13.0.36.4) The Exception Report by Category Prints and Exports to PDF on Two Pages
  • (#1795 - Fixed in v15.1) User have the ability to see a Deposit or Trust account on restricted branches if they search by the account number.  This functionality is working correctly for Loans.
  • (#1800 - Fixed in v16.1.6033.8680) The collateral description is showing in the loan description field on collateral barcode cover-sheets. 
  • (#1803 - Rejected) The barcode scan icon is missing on the customer page on employee files if the user doesn't have access to view employee files. 
  • (#1805 - Fixed in v15.1) When taking an action on an application, if a Lender/Approver needs to be assigned, you must clear out the populated name to see all of the possible assigned Lenders or Approvers.
  • (#1807 - Fixed in v13.0.36.4) The Exception Report by Assigned User Prints and Exports to PDF on Two Pages
  • (#1811 - Fixed in v13.0.36.4) An error occurs when Merging/Copying Account documents. 
  • (#1815 - Fixed in v15.1) When converting an Application that has an existing loan with documents already scanned in, an error occurs. 
  • (#1817 - Fixed in v13.0.36.4) An error occurs when merging files. 
  • (#1827 - Fixed in v15.1) When attempting to add a new customer with a customer number that already exists in AccuAccount, you are directed to the existing customer's maintenance page instead of staying on the 'Add New Customer' screen. 
  • (#1837 - Fixed in v15.1) If there is an existing comment on an empty document tab on a customer's page, the comment is deleted when a document is restored to that document tab.
  • (#1841 - Fixed in v15.1) The View Scan History doesn't show credit document records when searching by a specific branch.
  • (#1849 - Rejected (fixed within accuimg) Intermittently, images aren't being saved to scanned image folder when using AccuScan but the 'View Image' icon appears on the customer page.  The View Scan History shows are record of the document being scanned via AccuScan with 0 pages added and 0 pages deleted. 
  • (#1854 - Fixed in v13.0.36.4) An error occurs when changing a customer type. 
  • (#1857 - Fixed, Pending Release) When multiple users use the Upload function at the same time, intermittently the images are landing in the incorrect location.  The users end up with each other's documents in the document tab that they were uploading to. 
  • (#1864 - Fixed in v15.1) The User Barcode cover sheet is printing with a user's name instead of a barcode. 
  • (#1865 - Fixed in v15.1) When changing a customer type, loan type, or account type- any time a document tab has a status of 'Existing Default Status - Required' and the 'New Default Status - N/A' and then is changed to a type that has both of these statuses set to 'Required', the document status does not update properly on the customer's page. 
  • (#1866 - Fixed in v15.1) When a user double clicks the 'Copy Loan Documents' function, the documents are duplicated on the customer page. 
  • (#1875 - Fixed in v15.1The View Scan History shows the images on Employee Files when only the Guarantor for the account is an Employee. 
  • (#1880 - Fixed in v15.1When you renew a loan back to an application via AccuApproval, the nightly processes revert it back to a loan each night. 
  • (#1881 - Fixed in v15.0.5641) In AccuApproval, the Loan Delegate isn't able to take actions on an application. 
  • (#1897 - Fixed in v13.0.36.6) Exception Report by Loan Amount doesn't Print of Export to PDF correctly.
  • (#1898 - Fixed in v13.0.36.6) Exception Report by Exception Date doesn't Print or Export to PDF correctly.
  • (#1901 - Fixed in v16.0) The Error Report in Notice Generation is showing all customers and exceptions.
  • (#1911 - Fixed in v15.1) The Application Snapshot doesn't set the Document Tab to Required if the default status of the document tab is N/A.
  • (#1950 - Fixed in v15.1) The Teller View defaults to the top documents tab when changing accounts.
  • (#1968 - Fixed in v15.1) Document tabs are being left as 'N/A' when using the Tab Edit function to merge. 
  • (#1969 - Fixed in v15.1) Document tabs are being left as 'N/A' when using the Tab Edit function to upload.
  • (#1980 - Fixed in v15.1) Account listing defaults from lowest account number to highest within the Teller View.
  • (#2007 - Fixed in v16.0) When you select the links to the customer page from the Exception Reports, you cannot access the Exception Tab.
  • (#2069 - Fixed in v16.1.6033.8680) The Expiring Documents Report doesn't print or export to PDF correctly.

Workflow Steps:

  1. Reported - A ticket has been entered to our development team in OnTime* but has not yet been assigned to a developer to be worked on.
  2. Pending Fix - The ticket has been assigned to a developer and is currently being worked on.
  3. On Hold - The ticket is not currently being worked on and is on-hold until further notice.
  4. In Testing - The developer has fixed the issue and it is being tested before release.
  5. Fixed, Pending Release - The ticket has been resolved but has not yet been put into an upgrade package.
  6. Fixed in v13.0.0.0 - The ticket has been resolved and is available in the upgrade indicated.

- Release Notes :  

*OnTime is an internal ticketing system that AccuSystems' development team utilizes.  You can also reference this ticket number in your Zendesk ticket if you have reported that you are experiencing one of the above issues.  

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