Managing Custom Exceptions

In this article learn HOW TO:

  • Add, Edit, and Delete Document Exceptions, and Notice Letters
  • Add, Edit and Delete Task Exceptions, and Notice Letters
  • Add, Edit and Delete Policy Exceptions, and Notice Letters

Custom Exceptions can be added to the Credit, Loan or Collateral section of the file on a per customer basis if needed.

Manage Document Exceptions

A Custom Document Exceptions is an exception that tracks on one specific document. It is created on the customer page and will only show and report for that one particular customer or loan/account.

The user must have Administrator rights at the Exception Administration level in the User Security settings.

  1. From the Customers page Select the Exceptions Tab
  2. Select Add Custom Exception icon in the Credit, Account, or Collateral Section
  3. Select the Document Exception radio button and Click Next
  4. From the Exception Detail Tab, Define Exception fields
    • Exception Name: Name or description of exception.
    • Credit/Loan Type: (defaults to credit/loan type)
    • Exception Type: (defaults to Standard Task Exception)
    • Associated Policy: (if applicable)
    • Exception Category: (if applicable)
    • Exception Status: Required or N/A. (Note: N/A will turn exception off and will no longer report)
      • Once the exception has been Added the page will refresh, you now have the option to Reset the Default Status for all exceptions of this type. Check the Box, if other exceptions with this type need to be changed also.
    • Default Assigned User: This is the user that is responsible for the exception.
    • Exception Weight: (optional) Gives the exception priority.
    • Sort Order: (optional) If the exception needs to list in a specific order, put in appropriate sort order in relationship to other exceptions on the customer page.
  5. Select Add, page will refresh
  6. Select the Exception Documents Tab (only one document can be attached to each exception created)
  7. Select the Add Document Type to compute link
  8. Define the Following fields
      • Document Type: Choose the document that the exception will be set to track on.
      • Document Status: Missing or Expired.
      • Grace Period: A negative number of days will make this exception track prior to the expiration date; a positive number will set the exception to start tracking after the exception expires.

    Info

    Grace Periods can only be applied to Expiring Exceptions for Credit side documents.
  9. Select Update, page will refresh to the Exceptions Details tab. 
  10. Continue to the Exception Filters tab and/or Notices tab  (if applicable, see below steps)
  11. Select Update

Only one document can be attached to each exception created.

 

Setting Exception Filters

Exception Filters Tab allows the exception to be disabled when the account balance or commitment amount goes below a certain Threshold Amount, as defined by the user.

  1. If adding Exception Filters, Select the Exception Filters Tab
  2. Select the radio button next the appropriate option for Disable except when, then define the Threshold amount. NOTE: Account Exception Filters have slightly different options, and are also show below.
    • Never disable exception due to balance or commitment amounts (default setting).
    • Total Account Balance goes below the threshold amount.
    • Total Commitment Amount goes below the threshold amount.
    •  Associated Account's Balance goes below the threshold amount.
    • Associated Account's Commitment Amount goes below the threshold amount.
      • Define Threshold Amount.
  3. If the exception is being built on the Account/Loan, a Filter can also be set for the Loan Status
    • Check the Box Next to the Loan Status that this  Exception Task will be active for
    • Check the Box next to the Application Status that this Exception Task will active for
  4. Continue to the Notices tab (if applicable, see below steps)
  5. Select Update

 

Setting Notice

  1. If adding Notices, Select Notices Tab
  2. Define the following information:
    • Who to Notify: Customer - To have the notice will be sent to the Customer or Specific Customer - To have the letter sent to a specific contact. i.e. Insurance Agent, Lawyer, CPA (Contacts are built by an Administrator)
    • Letter: Select letter from the drop down menu
    • Notice Reoccurs: Check the box if this notice should reoccur, or leave unchecked if the notice should only be sent out once.
    • Days between notifications: If the notice is marked to reoccur, indicate the number of days between notices.
    • Pending exception sends notice: If the exception is set to expire and has a grace period, marking this box will generate the notice when it is in a pending state.
    • Next Notice Date: Indicates the date the next notice will be available to be generated.
    • Notice Paragraph: Select paragraph from drop down menu
  3. Select Update

An envelope icon indicates a notice letter is attached to an exception. This Key at the bottom of the Exceptions Tab explains the status of the notice letter.

For additional information on Setting up Letter Notices, refer to the Notice Letter article.

 

Edit or Delete Document Exceptions

Once the Exception is built, it can be maintained by Clicking the Edit icon next to the Exception name.

  1. From the customers page select the Exceptions tab
  2. Select the Edit Icon next to the exception name. You can Modify information in any of the following tabs:
    • Exception Details, Documents, Notices, and Comments
  3. Select the Edit Exception Defaults link. You can then Delete the Custom Exception or Modify information in the following tabs:
    • Exception Details, Exception Documents, Exception Filters, and Notices
  4. Select Update

Only a Custom Exception can be deleted and will have the Edit Exception Defaults link available.

Manage Custom Task Exceptions

Custom Task Exceptions is a task that need to be completed for a Credit, Loan/Account, or Collateral file. It is created on the Customer page and will only show and report for that particular Customer, Loan/Account, or Collateral.

  1. From the Customers page Select the Exceptions Tab
  2. Select Add Custom Exception icon in the Credit, Account, or Collateral Section
  3. Select the Task Exception radio button and Click Next
  4. From the Exception Detail Tab, Define Exception fields
    • Exception Name: Name or description.
    • Exception Type: (defaults to Standard Task Exception).
    • Associated Policy: (if applicable).
    • Default Exception Value: Indicate if this is an Exception or Not an Exception.
    • Exception Category: (if applicable).
    • Exception Status:  Required or N/A (Note: N/A will turn exception off and will no longer report).
    • Default Assigned User: Choose an Assigned User from the drop down menu.
    • Task Reminder Date: (optional) Check the box if the exception should begin tracking on a specified date.
    • Grace Period: (optional) If the Reminder Date is used, a grace period can be set. A negative number will track prior to the expiration date; a positive number will track after the reminder date.
    • Exception Weight: (optional) Gives the exception priority.
    • Sort Order: (optional) If the exception needs to list in a specific order, put in appropriate sort order in relationship to other exceptions on the customer page.
  5. Continue to the Exception Filters and/or Notice tabs to further define the exceptions, if applicable.  See below steps
  6. Select Add to create the Exception

The Task indicator icon will be Red if there are active tasks to be completed, and Yellow if there are only tasks in a pending status.

 

Setting Exception Filters

Exception Filters Tab allows the exception to be disabled when the account balance or commitment amount goes below a certain Threshold Amount, as defined by the user.

  1. If adding Exception Filters, Select the Exception Filters Tab
  2. Select the radio button next the appropriate option for Disable except when, the define the Threshold amount.
    • Never disable exception due to balance or commitment amounts.
    • Total Account Balance goes below the threshold amount.
    • Total Commitment Amount goes below the threshold amount.
    • Define Threshold Amount.
  3. If the exception is being built on the Account/Loan, a Filter can also be set for the Loan Status
    • Check the Box Next to the Loan Status that this Exception Task will be active for.
    • Check the Box next to the Application Status that this Exception Task will be active for.
  4. Continue to the Notice tab (if applicable. See below Steps)
  5. Select Add

 

Setting Notice

  1. If adding Notices, Select Notices Tab
  2. Select the radio button next to the appropriate option for Who to Notify.
    • Letter: select from drop down menu the letter to be sent.
    • Notice Reoccurs: check box and define number of days if it a reoccurring notice.
    • Notice Paragraph: select paragraph from drop down menu.
  3. Select Add, page will refresh and return you back to the customer page
  1. If adding Notices, Select the Notices Tab
  2. Define the following information:
    • Who to Notify: Customer - To have the notice will be sent to the Customer or Specific Customer - To have the letter sent to a specific contact. i.e. Insurance Agent, Lawyer, CPA (Contacts are built by an Administrator).
    • Letter: Select letter from the drop down menu. Notice letter is the opening/closing of the letter. In addition, there is another option, which allows you to "reset" the Default Notice Letter Type, Notice Reoccurs and a new letter, the reset will now reset all exceptions to use the new letter.
    • Notice Reoccurs: Check the box if this notice should reoccur, or leave unchecked if the notice should only be sent out once.
    • Days between notifications: If the notice is marked to reoccur, indicate the number of days between notices.
    • Pending exception sends notice: If the exception is set to expire and has a grace period, marking this box will generate the notice when it is in a pending state.
    • Next Notice Date: Indicates the date the next notice will be available to be generated.
    • Notice Paragraph: Select paragraph from the drop down menu. Notice Paragraph is the body/contents of the letter.
  3. Select Add

An envelope icon indicates a notice letter is attached to an exception. This Key at the bottom of the Exceptions Tab explains the status of the notice letter.

For additional information on Setting up Letter Notices, refer to the Notice Letter article.

 

Edit or Delete Task Exceptions

Once the document is added, it can be edited or deleted through the Exception Documents tab.

  1. From the customers page select the Exceptions tab
  2. Select the Edit Icon next to the Task exception name. You can Modify information in any of the following tabs:
    • Exception Details, Notices, and Comments
  3. Select the Edit Exception Defaults link. You can then Delete the Custom Exception or Modify information in the following tabs:
    • Exception Details, Exception Filters, and Notices
  4. Select Update

Only a Custom Exception can be deleted and will have the Edit Exception Defaults link available.

Manage Custom Policy Exceptions

While Policy Exceptions can be built in a mass way, they usually only apply to a specific customer or account/loan that falls outside the established policy.

Custom Policy Exception can be added to the Credit, Account/Loan, or Collateral page. Policies are manually built by an Administrator, refer to Policy Exception Maintenance, and can be added to a customer's file on a case-by-case basis.

Info

Because Policy Exceptions are considered "Task" Exceptions, the assigned user will be able to satisfy the task. If the bank does not want to allow lenders and support staff from clearing Policy Exceptions, it is important that the "Default Assigned User" be assigned accordingly. Uses with Exception permission of "Editor" or "Administrator" will be allowed to clear Policy Exceptions, regardless of the assigned user.

  1. From the Customers page Select the Exceptions Tab
  2. Select Add Custom Policy Exception icon in the Credit, Account, or Collateral Section
  3. Select the radio button next to the Policy Exception and Click Next (Policies are defined by the financial institution).
  4. From the Exception Detail Tab, Define Exception fields
    • Exception Name: Name or description.
    • Credit/Loan Type: (defaults to existing credit/loan type).
    • Exception Type: (defaults to Standard Task Exception)
    • Associated Policy: (if applicable).
    • Default Exception Value: Is an exception or Not an Exception.
    • Exception Category: (if applicable).
    • Exception Status: Required or N/A (Note: N/A will turn exception off and will no longer report).
      • Once the exception has been Added the page will refresh, you now have the option to Reset the Default Status for all exceptions of this type. Check the Box, if other exceptions with this type need to be changed also.
    • Default Assigned User: The user responsible for the exception.
    • Task Reminder Date: (if applicable) check the box to set a Reminder Date, and enter the desired date in the box below. this is the date the exception (task) will begin tracking.
    • Reminder Date Grace Period: (optional) If Reminder date is set, a grace period can be entered. Enter a negative number to begin tracking before the reminder date (-10); or, a positive number to tack after the reminder date (10).
    • Exception Weight: (optional) Gives the exception priority.
    • Sort Order: (optional) If the exception needs to list in a specific order, put in appropriate sort order in relationship to other exceptions on the customer page.
  5. Continue to the Exception Filters tab and/or Notices tab to further define the exceptions, if applicable.
  6. Select Add

The Customer Page will display a "P" to indicate the presence of a policy exception for the customer or account.

 

Setting Exception Filters

Exception Filters Tab allows the exception to be disabled when the account balance or commitment amount goes below a certain Threshold Amount, as defined by the user.

Select Add to create the Exception or choose the Exception Filters or Notice tabs to further define the exceptions, if applicable.

  1. If adding Exception Filters, Select the Exception Filters Tab
  2. Select the radio button next the appropriate option for Disable except when, the define the Threshold amount.
    • Never disable exception due to balance or commitment amounts
    • Total Account Balance goes below the threshold amount
    • Total Commitment Amount goes below the threshold amount
      • Define Threshold Amount
  3. If the exception is being built on the Account/Loan, a Filter can also be set for the Loan Status
    • Check the Box Next to the Loan Status that this  Exception Task will be active for
    • Check the Box next to the Application Status that this Exception Task will
  4. Continue to the Notice tab (if applicable. See below Steps) 
  5. Select Add

The Policy name will now show on the Customer Page under the Exception tab and a red 'P' will be displayed to indicate that it is a Policy Exception. There will also be an indicator on the Exceptions tab.

 

Setting Notice

  1. If adding Notices, Select Notices Tab
  2. Define the following information:
    • Who to Notify: Customer - To have the notice will be sent to the Customer or Specific Customer - To have the letter sent to a specific contact. i.e. Insurance Agent, Lawyer, CPA (Contacts are built by an Administrator)
    • Letter: Select letter from the drop down menu
    • Notice Reoccurs: Check the box if this notice should reoccur, or leave unchecked if the notice should only be sent out once.
    • Days between notifications: If the notice is marked to reoccur, indicate the number of days between notices.
    • Pending exception sends notice: If the exception is set to expire and has a grace period, marking this box will generate the notice when it is in a pending state.
    • Next Notice Date: Indicates the date the next notice will be available to be generated.
    • Notice Paragraph: Select paragraph from the drop down menu
  3. Select Add

An envelope icon indicates a notice letter is attached to an exception. This Key at the bottom of the Exceptions Tab explains the status of the notice letter.

For additional information on Setting up Letter Notices, refer to the Notice Letter article.

 

Edit or Delete Policy Exception

Once the Exception is built, it can be maintained by Clicking the Edit icon next to the Exception name.

  1. From the customers page select the Exceptions tab
  2. Select the Edit Icon next to the exception name. You can Modify information in any of the following tabs:
    • Exception Details, Notices, and Comments
  3. Select the Edit Exception Defaults link. You can then Delete the Custom Exception or Modify information in any of the following tabs:
    • Exception Details, Exception Filters, and Notices
  4. Select Update

Only a Custom Exception can be deleted and will have the Edit Exception Defaults link available.

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