Managing Global Exceptions (Admin)

In this article learn HOW TO:

  • Add, Edit and delete Exception Maintenance
  • Task List Maintenance
  • Policy Maintenance
  • Ignore Flags - Customer/Account (Mass Maintenance)
  • Turn off Document Exceptions (Mass Maintenance)

Administrator Security Permissions needed to access global exceptions.

Your institution may want to turn Off all exceptions in the system for customers, accounts, or document in a mass way.

Important

Using this function will only change exceptions that are currently in the system, and not anything in the future. If new accounts are loaded the next day, you will need to repeat this process.

Document Exception Maintenance

Adding a New Document Exception

  1. From AccuAccount menu, Select Exception / Exception Maintenance
  2. Select the appropriate tab (Credit, Loan, Deposit, or Trust)
  3. Select the Expand Icon next to the Category name
  4. Select the Add New ___ Exception link
  5. Select Document Exception radio button
  6. Select Next
  7. Define the following fields in the Exception Details Tab:
    • Exception Name: The exception name should indicate what the exception is tracking. Is this a missing or an expired document (ex. Missing 2013 Tax Return or Expired Insurance).
    • Associated Policy: If applicable, select the policy from the drop down list. Associating the exception to a policy would generate this exception on the "Policy Exception" report.
    • Exception Category: If applicable, select the category from the drop down list. Associating the exception to a category would generate this exception on the "Exception Report by Category".
    • Exception Status: Used to determine whether the exception is Active or Inactive Exception. If you wish to begin tracking immediately, make this "required"; if not, make this "N/A".
    • Default Assigned User: This is the user that is responsible for the exception. Generally we recommend setting this to the "Administrator" account. By doing this, it will automatically report under the "Customer" or "Account" officer that is listed in AccuAccount.
    • Exception Weight: This will display on the exception report and is used by some institution to determine a priority or importance of the exception.. The weight can be either numeric or alphabetical in nature.
    • Sort Order: Allows you to specify where the exception will be displayed on the customer page. This should be numeric. Not keying in a value will have the exception appear in Alphabetical order on the customers page.
  8. Select Add
  9. You must now associate the exception to the "Document". Select the Exception Documents tab
  10. Select Add Document type to compute link
  11. Define the following fields:
    • Document Type: From the drop down select the document that you are building the exception on. If you do not find the document, then you will need to build it in Tab and Group Maintenance and then associate it with an account or credit type.
    • Document Status: This option allows you to state whether it is a Missing or Expired exception. In order to properly track an "Expiring" exception the document will need to be marked with an Expiration Date in Required Document Maintenance.
    • Grace Period (days): This is the amount of days you will allow for the document to be updated or place in the file. This can be either a positive or negative number. For "Credit" side exceptions, the grace period will go off of the "Document Date". For "Account/Collateral" side Exceptions, the grace period will go off the "Open/Origination Date". Utilizing a negative grace period is only used for Expiring exceptions, and will show the exception prior to the exception date.
  12. Select Update, page will refresh to the Exceptions Details tab.
  13. Continue to the Exception Filters tab and/or Notice tab (if applicable, see below steps)
  14. Select Update

 

Setting Exceptions Filters

Exception Filters Tab allows the exception to be disabled when the account balance or commitment amount goes below a certain Threshold Amount, as defined by the user.

  1. Select the Exception Filters tab
  2. Select the radio button next to the appropriate option for Disable exception when,  then define the Threshold amount. Note: Account Exception Filters have slightly different options and are also shown below
    • Never disable exception due to balance or commitment amounts (this is the default setting).
    •  Total Account Balance goes below the threshold amount - this is used for the "Current Account Balance". 
    • Total Commitment Amount goes below the threshold amount.  
    • Associated Account's Balance goes below the threshold amount.
    • Associated Account's Commitment Account below the threshold amount.
    • Define a Threshold Amount.
  3. If the exception is being built on the Account/Loan, a Filter can also be set for the Loan Status
    • Check the box next to the Loan Status that the Exception Task will be active for.
    • Check the box next to the Application Status that is the Exception Task will be active for.
  4. Continue to the Notice tab (if applicable, see below steps)
  5. Select Update

 

Setting Notices

  1. Select Notice Tab
  2. Define the following information:
    • Who to Notify: Customer - To have the notice will be sent to the Customer or Specific Customer - To have the letter sent to a specific contact. i.e. Insurance Agent, Lawyer, CPA (Contacts are built by an Administrator).
    • Letter: Select letter from the drop down menu. Notice letter is the opening/closing of the letter. In addition, there is another option, which allows you to "reset" the Default Notice Letter Type, Notice Reoccurs and a new letter, the reset will now rest all exceptions to use the new letter.
    • Notice Reoccurs: Check the box if this notice should reoccur, or leave unchecked if the notice should only be sent out once.
    • Days between notifications: If the notice is marked to reoccur, indicate the number of days between notices.
    • Pending exception sends notice: If the exception is set to expire and has a grace period, marking this box will generate the notice when it is in a pending state.
    • Next Notice Date: Indicates the date the next notice will be available to be generated.
    • Notice Paragraph: Select paragraph from drop down menu. Notice paragraph is the body/contents of the letter.
  3. Select Update

An envelope icon indicates a notice letter is attached to an exception. This Key at the bottom of the Exceptions Tab explains the status of the notice letter.

 

Edit Exceptions

  1. From AccuAccount menu Select Exceptions / Exception Maintenance
  2. Select the Appropriate tab (Credit, Loan, Deposit, or Trust)
  3. Select the Expand icon next to the Exception Type
  4. Select the Edit icon next to the Exception Name
  5. Select the Appropriate tab (Exception Details, Exception Document, Exception Filter, or Notices)
  6. Make any changes necessary, once finished Select Update

 

Delete Exceptions

  1. From AccuAccount menu Select Exceptions / Exception Maintenance
  2. Select the Appropriate tab (Credit, Loan, Deposit, or Trust)
  3. Select the Expand icon next to the Exception Type
  4. Select the Edit icon next to the Exception Name
  5. Select the Exception Documents Tab
  6. Select the Delete icon next to the Document Description associated with the exception
  7. This will take you back to the Edit exception window, Select Delete
  8. Confirm the deletion, by Selecting Delete

Task Exception Maintenance

Adding New Task Exceptions

  1. From AccuAccount menu, Select Exception / Exception Maintenance
  2. Select the appropriate tab (Credit, Loan, Deposit, or Trust)
  3. Select the Expand Icon next to the Category name
  4. Select the Add New ___ Exception link
  5. Select Task Exception radio button
  6. Select Next
  7. Define the following fields in the Exception Details Tab:
    • Exception Name: The exception name should indicate what the exception is tracking. Is this a missing or an expired document (ex. Missing 2013 Tax Return or Expired Insurance).
    • Associated Policy: If applicable, select the policy from the drop down list. Associating the exception to a policy would generate this exception on the "Policy Exception" report.
    • Default for New Customer: This will allow you to set whether it is or is not an exception for NEW customers.
    • Default for Existing Customer: This will allow you to set whether it is  or is not an exception for Existing Customers.
    • Exception Category: If applicable, select the category from the drop down list. Associating the exception to a category would generate this exception on the "Exception Report by Category".
    • Exception Status: Used to determine whether the exception is Active or Inactive Exception. If you wish to begin tracking immediately, make this "required"; if not, make this "N/A".
    • Default Assigned User: This is the user that is responsible for the exception. Generally we recommend setting this to the "Administrator" account. By doing this, it will automatically report under the "Customer" or "Account" officer that is listed in AccuAccount.
    • Exception Weight: This will display on the exception report and is used by some institution to determine a priority or importance of the exception.. The weight can be either numeric or alphabetical in nature.
    • Sort Order: Allows you to specify where the exception will be displayed on the customer page. This should be numeric. Not keying in a value will have the exception appear in Alphabetical order on the customers page.
  8. Continue to the Exception Filters Tab and/or Notice Tab (if applicable, see below steps) before selecting Add

 

Setting Exceptions Filters

Exception Filters Tab allows the exception to be disabled when the account balance or commitment amount goes below a certain Threshold Amount, as defined by the user.

  1. Select the Exception Filters tab
  2. Select the radio button next to the appropriate option for Disable exception when,  then define the Threshold amount. Note: Account Exception Filters have slightly different options and are also shown below
    • Never disable exception due to balance or commitment amounts (this is the default setting).
    •  Total Account Balance goes below the threshold amount - this is used for the "Current Account Balance". 
    • Total Commitment Amount goes below the threshold amount.  
    • Associated Account's Balance goes below the threshold amount.
    • Associated Account's Commitment Account below the threshold amount.
    • Define a Threshold Amount.
  3. If the exception is being built on the Account/Loan, a Filter can also be set for the Loan Status
    • Check the box next to the Loan Status that the Exception Task will be active for
    • Check the box next to the Application Status that is the Exception Task will be active for.
  4. Continue to the Notice tab (if applicable, see below steps)
  5. Select Update

 

Setting Notices

  1. Select Notice Tab
  2. Define the following information:
    • Who to Notify: Customer - To have the notice will be sent to the Customer or Specific Customer - To have the letter sent to a specific contact. i.e. Insurance Agent, Lawyer, CPA (Contacts are built by an Administrator) For more information see the Notice article.
    • Letter: Select letter from the drop down menu. Notice letter is the opening/closing of the letter. In addition, there is another option, which allows you to "reset" the Default Notice Letter Type, Notice Reoccurs and a new letter, the reset will now rest all exceptions to use the new letter.
    • Notice Reoccurs: Check the box if this notice should reoccur, or leave unchecked if the notice should only be sent out once.
    • Days between notifications: If the notice is marked to reoccur, indicate the number of days between notices.
    • Pending exception sends notice: If the exception is set to expire and has a grace period, marking this box will generate the notice when it is in a pending state.
    • Next Notice Date: Indicates the date the next notice will be available to be generated.
    • Notice Paragraph: Select paragraph from drop down menu. Notice paragraph is the body/contents of the letter.
  3. Select Update

 

Edit Task Exceptions

  1. From AccuAccount menu Select Exceptions / Exception Maintenance
  2. Select the Appropriate tab (Credit, Loan, Deposit, or Trust)
  3. Select the Expand icon next to the Exception Type
  4. Select the Edit icon next to the Exception Name
  5. Select the Appropriate tab (Exception Details, Exception Filter, or Notices)
  6. Make any changes necessary, once finished Select Update

 

Delete Task Exceptions

  1. From AccuAccount menu Select Exceptions / Exception Maintenance
  2. Select the Appropriate tab (Credit, Loan, Deposit, or Trust)
  3. Select the Expand icon next to the Exception Type
  4. Select the Edit icon next to the Exception Name
  5. Select the Delete, You will get a notice to Confirm and Select Delete again

Policy Exception Maintenance

Adding a New Policy Exception

  1. From AccuAccount menu, Select the Exceptions / Policy Exception Maintenance
  2. Select the Add New Policy link
  3. Define the following fields
    • Policy Title (Required) The Title is what will display on the customer's page and reports.
    • Policy Description (Optional) The Description will display when you hover over the title when adding the policy exception to the customer's page.
  4. Select Add

 

Edit a Policy Exception

  1. From AccuAccount menu, Select the Exceptions / Policy Exception Maintenance
  2. Select the Edit icon next to the Policy Title
  3. Make any necessary changes
  4. Select Update

 

Delete a Policy Exception

  1. From AccuAccount menu, Select the Exceptions / Policy Exception Maintenance
  2. Select the Delete Icon next to the Polity Title

Note: Policy Exceptions can only be deleted when a policy exception is not tied to a customer, account or collateral. 

Turning On/Off Exceptions (Customers or Account) Mass Maintenance - Ignore Exceptions

Setting an Ignore exception flag, allows you to ignore or not to ignore exceptions based on customer, branch, account, or collateral type in a Mass way.

Using this function will only change exceptions that are currently in the system, and not anything in the future. If new accounts are loaded the next day, you'll need to repeat this process.

Warning

Be advised, using this option simply will set the ignore flag to either Yes ignore or No do not ignore in you system as of the moment that you run the tool. In addition, as of this time, there is no logging to determine who or what flags are set.

  1. From AccuAccount menu, Select the Exceptions / Exception Maintenance
  2. Select the Edit Exception Ignore Flags link.
    • You now have the ability to either Ignore or Not Ignore exceptions in any of the following categories: Branch, Customer, Loan, Deposits, and Trusts. In all areas except for Branch, you are able to Ignore/Do Not Ignore exceptions on either or both the Status, or Type.
  3. Check the Box for each Status and/or Type to be ignored
  4. Select from the drop down menu the Date Range to Modify / Loan Origination Date / Ignore Flag (This option is for Loans, Deposits, and Trust Accounts)
  5. Select Update

Turning off Exceptions for Documents in a Mass way

Your institution may want to turn Off all exceptions in the system for customers, accounts, or document in a mass way.

Important

Using this function will only change exceptions that are currently in the system, and not anything in the future. If new accounts are loaded the next day, you will need to repeat this process.

  1. From AccuAccount menu, Select the Exceptions / Exception Maintenance
  2. Select the Tab for the documents you wish to change. Credit / Loan / Deposit / Trust
  3. Expand the exception type where the document resides that you want to change
  4. Select the Edit icon next to the Exception Name
  5. Select N/A from Exception Status drop down menu AND Check the Box next to "Check to reset the Default Status".  These two options will shut off the exceptions in a mass way for this document type in the system.
  6. Select Update

     

Expanding / Collapsing Exceptions

You have the ability to expand and collapse all exceptions.

  1. From AccuAccount menu, Select Exception / Exception Maintenance
  2. Select the appropriate tab (Credit, Loan, Deposit, or Trust)
  3. Select the Expand All Exceptions link to view all Exceptions. You can then select the Collapse All Exceptions link

 

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